privacy policy KITCHEN PLUS

Welcome to the Kitchen Plus Privacy Policy page.

Kitchen Plus respects your privacy and is committed to protecting your personal data. Therefore, we will review to you this privacy policy and the methods used to take care of your personal data when you visit our application / website (and regardless of the place from which you visit the application or website). We will also inform you of your privacy rights and how to provide Legal protection for you, and whenever you access or use KitchenPlus products, services, features and technologies, including the KitchenPlus mobile application, you accept this Privacy Policy.

Therefore, please read the privacy policy carefully. This privacy policy does not apply to information provided or collected through websites maintained by other companies or organizations that we may link to or that may link to us, so we are not responsible for the procedures and privacy policies of third-party websites.

    Legal basis:-

  • Legitimate interest: This means the interest related to our business and its management, through which we can provide you with the best services, and even the best and safest experiences for you, knowing that we make sure to take into account any potential impact on you (whether positive or negative) and even create the required balance, and take into account your rights before We begin to process your personal data to achieve our legitimate interests. We do not use your personal data for activities that would override our interests because of their impact on you (this is unless we obtain your consent, have a legal obligation, or are permitted by law to do so). You can contact us for more information about how we evaluate our legitimate interests in light of the potential effects on you of certain activities.
  • Contract implementation: This means processing your data if this is necessary to perform a contract to which you are a party or to take action at your request before concluding that contract.
  • Fulfilling a legal obligation: This means processing your personal data if this is necessary to fulfill a legal obligation to which we are subject.
  • Others:-

  • Others from within the organization: They mean other companies within Kitchen Plus that act as regulators or processing officials. These companies are based in the Kingdom of Saudi Arabia and provide information technology services, systems management, and reporting services.
  • Others from outside the organization: They mean service providers who work in the field of services with Kitchen Plus and provide information technology services, systems management, support services, delivery, or kitchen services.

    The purpose of this privacy policy:

  • This privacy policy aims to provide you with information about the ways in which Kitchen Plus collects and processes your personal data received through your use of the website or mobile application, including any data you provide through the application or website when you sign up for newsletters or register. Or when you download or sign in to any KitchenPlus platform or on any of our mobile applications.
  • It is important that you review this privacy policy as well as our applicable terms and conditions, especially when we collect or process your personal data, so that you can be fully aware of how your data is used and the methods followed to do so, noting that this privacy policy is a policy complementary to notifications. and other privacy policies, and are not intended to supersede or invalidate them.
  • The entity responsible for your personal data:

  • KitchenPlus is the entity responsible for your personal data (referred to in this document as KitchenPlus, we, our or our in this Privacy Policy). Kitchen Plus is also the regulatory body responsible for this platform or website.
  • We have appointed a Data Protection Officer, who is responsible for following up on inquiries related to this Privacy Policy. If you have any questions about this Privacy Policy, including any questions about business conduct, please contact us.

    Your personal data or information means any information about any person from which that person can be identified, and this information does not include any data where the identity has been removed. We also collect, use, store and transfer different types of personal data to you, including in general but not limited to the following data:

  • Identity data, including (first name, middle name, last name, user name, or similar identification data, date of birth, gender, etc.).
  • Contact information, including (email address and phone numbers).
  • Geolocation information and financial account information you provide such as credit or debit card numbers.
  • Technical data, including the Internet Protocol (IP) address, your access data to the website/application, browser type and version, timing settings, browser plug-in types and version, operating system and platform, and other technological data regarding the devices you use to access the website.
  • Profile data, including your username and password, your interests data, and surveys).
  • Usage data, including call history and information about how you use our website, products and services.
  • You may choose to provide us with access to certain personal information stored by third parties, such as social media sites (such as: Facebook, Instagram, and Twitter). The information we may receive varies depending on the site and is controlled through this site, by linking an account managed by a third party to an account. Your KitchenPlus and authorizing KitchenPlus to access such information, you agree that KitchenPlus may collect, store and use such information in accordance with this Privacy Policy.
  • We also collect, use and share aggregate data, such as statistical and demographic data for various purposes. Aggregate data may be generated from your personal data, but it is not considered personal data under the law, as this data does not contain any data about your identity, whether directly or even indirectly. Directly, for example, we may collect your usage data in order to calculate the percentage of users who access a specific feature on the website. However, if we collect aggregate data with your personal data, your identity can be determined either directly or indirectly, and for this reason we deal with the data. collected as personal data, and its use is subject to the provisions of this Privacy Policy.

    We may collect and upload photo information that you provide to us. This information helps provide specific features within the app, such as sharing photos with other users or those photos may be uploaded to a third-party platform or application programming interface (API) for processing. We use this data only in necessary cases with third parties for the purposes of improving the quality of the application, through your agreement to this privacy policy.

    If non-personal information is directly linked to personally identifiable information; It will be considered personally identifiable information when linked. For example, if your payment history and information history are linked to your name, this information will be considered personally identifiable information and is subject to strict privacy and security restrictions as set out in this Privacy Policy.

    We do not collect any special types or categories of personal data about you (including any details about your race, ethnicity, religion, philosophical beliefs, political opinions, information about your health status, or genetic or biological data about you), nor do we collect any About any criminal convictions or any criminal acts.

We use various means to collect data from or about you, including the following:

Direct transactions:-

You may provide us with your identity, contact, and financial information by filling out data forms or by communicating with you by regular mail, phone, email, or otherwise, including through your interactions with or use of the Tamara Services or your contact with our customer support team.

Indirect transactions:-

Third parties, such as data collectors, your bank, or merchants with whom you transact through our websites, using cookies, web beacons, mobile application plug-ins, and similar technologies.

If we need to collect personal data under the law or under the terms of a contract we have concluded with you, and you fail to provide that data when requested from you, we may be unable to perform the contract we have concluded or are concluding with you (for example, our provision of services to you), in which case We may have to cancel the service you enjoy through us, but we will notify you if the cancellation is actually due to this matter at that time, and you must also commit to notifying us of any changes in your personal data.

    We will only use your personal data where the law allows us to do so. In general, we may use your personal information to:

  • Providing Kitchen Plus services and customer support.
  • Process transactions and send notifications about your transactions.
  • Resolving disputes and collecting payments and fees.
  • Verify and authenticate the accuracy of your information.
  • Detect, investigate, and prevent potentially prohibited or illegal activities, such as fraud.
  • Communicate about accounts or transactions and send information about features and improvements.
  • Contacting you, for example by phone, text message (SMS) or email.
  • Communicating changes to our policies.
  • Personalize content and experiences, including providing recommendations based on your preferences.
  • Sending offers or promotions for Kitchen Plus services.
  • Deliver advertising, including advertising based on your use of KitchenPlus Services or third-party websites.
  • Conduct statistical, demographic and marketing analyzes of users of Kitchen Plus services and their purchasing patterns.
  • Conduct any other legitimate business activities not otherwise prohibited by law where necessary for the purpose of achieving our legitimate interests (or the legitimate interests of others), and your interests and fundamental rights do not supersede, supersede or supersede those interests when we need to fulfill a legal obligation or when we need To create and manage an account for you, when we need to conduct surveys, when and when we need personal content, user experiences, or business information, or when we need to meet internal regulatory requirements.
  • In general, we do not rely on your consent or consider it as a legal basis for the purpose of processing your personal data, except in relation to third parties sending you direct marketing messages via your e-mail or text messages, and you will have the right to withdraw your consent to the aforementioned marketing actions at any time. By contacting us in this regard.

    We conduct checks on the information you provide to us in order to detect any errors or omissions in it, and you have the right to request the following:

  • Correct any personal data associated with you that you consider to be inaccurate.
  • Completing or completing the missing information, including submitting any supplementary or corrective statement. This is known as the right to correction. If you do not exercise your right to correction, we will take measures to examine the information and correct it if necessary.

We do not knowingly collect personal information from anyone under the age of 18. If KitchenPlus suspects that a user is under 18, we will ask the user to close their account, and we will not allow the user to continue using the KitchenPlus Services. Please notify us if you become aware of any Individuals under the age of 18 use the KitchenPlus Services so that we can take appropriate action.

    We process your personal data as necessary for the purpose of performing a contract to which you are party or to take steps at your request before concluding a contract or agreement.

    In this regard, we may share or transfer your personal data to the following parties:

  • Independent third parties whom we appoint to help us provide services to you, provided that you obtain your approval in this regard.
  • Our specialist advisors, if it is necessary for us to obtain advice or assistance from them, including lawyers, accountants, IT specialists and public relations consultants.
  • Our data storage providers.
  • Our subsidiaries and related companies.
  • Our partners, suppliers and service providers who assist with our business operations including in relation to fraud prevention, identity verification, payment collection, marketing, customer service and technology services.
  • Our merchants, so that they can provide goods or services to you or respond to a complaint by you, or to help them improve the quality and level of service they provide to you.
  • Financial institutions with which we may partner to jointly create and offer a product.
  • Credit reporting bodies and collection agencies, including reporting account information, as permitted by law. When we share your personal information with credit reporting bodies, we allow them to use that information for the purposes of providing their credit reporting services. To request a credit report, we will provide information to a credit reporting body that identifies you.
  • Banking partners as required by credit card association rules for inclusion in the list of terminated merchants.
  • Companies with which we plan to merge or acquire or in which we may invest.
  • Government agencies or officials pursuant to a subpoena, court order, or other legal process or requirement applicable to KitchenPlus when we need to do so to comply with the law or credit card rules, or when we believe, in our sole discretion, that disclosure of personal information is necessary to prevent harm physical or financial loss, or to report suspected illegal activity or to investigate suspected violations of our User Agreement.
  • Any other third parties, such as mediators, whom we introduce to you, knowing that we will, whenever possible, inform you of their identity, before we begin to introduce them to you.
  • Any other parties with your consent or direction to do so.
  • In this regard, we use your personal data for the following purposes:
  • For the purpose of preparing a proposal for you regarding the services that we offer to you.
  • For the purpose of providing services to you according to the scope of our services or as agreed with you from time to time.
  • Or for the purpose of dealing with any complaints or comments made by you.
  • Or for any other purpose for which you provide us with your personal data.

    KitchenPlus may ask for your consent to use or disclose your personal information if it needs to use your information for a purpose that is not related to the purpose for which it was collected. If you do not consent to KitchenPlus collecting, using or disclosing your personal information for such other purposes, this may affect on Kitchen Plus's ability to provide and improve our products and services, or to do business with you. Additionally, you should note that merchants from whom you purchase goods or services (even if such goods or services were purchased using the KitchenPlus Services) have their own privacy policies, and that KitchenPlus is not responsible for their actions, including their information protection practices. Their own.

    Legitimate interests:

  • We also process your personal data as data necessary to serve our legitimate interests or sometimes necessary to serve the legitimate interests of another person. In this regard, we use personal data for the following purposes:
  • For the purposes of managing and organizing work, including conducting archival or statistical analyses.
  • Or to obtain an advisory opinion regarding our rights and obligations, just as we request the opinion of our legal advisors, and in this regard we will share your personal data with our advisors or agents if necessary to obtain their advice or support, and with third parties and their advisors if necessary. This third party owns or is deemed to own part of our business.

    Legal obligations:

  • We also process your personal data for the purpose of fulfilling a legal obligation that we are required to comply with. In this regard, we will use your personal data for the following purposes:
  • To meet our regulatory and legal obligations.
  • To fulfill the requirements of the tax authorities or any competent court or official body, and in this regard We will share your personal data with the following entities:

  • Our legal advisors, if necessary, to obtain their advice or support.
  • Or our financial controllers, if such information sharing is considered part of their oversight duties.
  • Or third parties who assist us in conducting identity verification processes.
  • Or the competent regulatory authorities or law enforcement authorities, if we are required to do so.

By entering your mobile phone number, you agree to receive text messages for service notifications and verification codes from Kitchen Plus. Message frequency varies such as Reply to Help for assistance, or Stop to Stop (or Cancel). Standard message and data rates may apply. Kitchen Plus is not responsible for Late or undelivered messages.

    We may use your identity data, your contact data, your technical data, your usage data, or your file data with us for the purpose of forming a vision about what you request, need, or what interests you, as through this we can determine the appropriate services that are associated with you (from a marketing perspective). ). We sometimes work with online advertising vendors to provide you with useful and relevant advertisements. This may include advertisements displayed on or through our websites. This may also include advertisements displayed on the websites of other companies. These advertisements may be based on information collected by us. Or by third parties, for example, your postal code may be used to target advertising to people in your area. These ads may also be based on your activities on our websites or on third-party websites.

If you wish to stop receiving promotional messages, this choice will not apply to the personal data you provide to us as a result of providing a service or when registering for a guarantee, or for knowledge experiences regarding the service or other transactions.

We use cookies and track Internet Protocol (IP) addresses across our websites so that we can improve our services provided by our websites and enhance your user experience. When you access our websites or use the KitchenPlus Services, we may (including Our partners and companies we work with) place small data files on your computer or other device. These data files may be cookies, pixel tags, cookies or other local storage provided by your browser or associated applications (collectively referred to as cookies). We use cookies to confirm which web pages are visited and how often, to make our websites more user-friendly, to give you a better experience when you return to the website and to target advertisements to you that we think you may be interested in. For example, cookies allow us to save Your password so you don't have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, and you can find information specific to your browser under the Help menu. You are free to decline our cookies if your browser or browser add-on permits, unless our cookies are required for fraud prevention or security. Security of the websites we control However, rejecting our cookies may interfere with your use of our websites and payment services. You can set your browsing system to refuse all or some cookies or to alert you when applications/websites set or insert cookies for you. However, if you disable or reject cookies, we would like to inform you that you may be unable to access some parts of the site. The existing electronic device or these parts may not work properly.

We use your personal data only for the purposes for which we collect it, unless we have a need to use it for another purpose, and that purpose is compatible with and not inconsistent with the primary purpose for which it was collected, and if you would like to know how processing To serve the new purpose with the original purpose of the data, please contact us in this regard. However, if we wish to use your personal data for a purpose that is not related to the original purpose, we will provide you with a notification of this, and we will also explain the legal basis that allows us to do so. Please note that we may process your personal data without your knowledge or even without your consent, in accordance with the aforementioned rules. If this matter is required by law or authorized by us.

  • Kitchen Plus reserves the right, at its full discretion, to amend these terms of use at any time, with such amendment becoming effective as soon as the amended terms are posted on the site.
  • The user is responsible for checking the site periodically to see any amendments that may be made to the terms of use

We are committed to ensuring the security of your personal data and dealing with it in accordance with the provisions of the law. We will not allow our third-party service providers to use your personal data to serve their own purposes. However, we will only allow them to process your personal data for specific purposes and in accordance with the instructions issued by us in this regard.

We have put in place appropriate procedures and security measures to prevent any accidental loss of your personal data, unauthorized use or access to it, or its alteration or disclosure in any way. Moreover, we do not grant the right to access the data. Personal data except to the extent of employees, agents or others who need to know the data to serve our business purposes. They will therefore process your personal data based on our instructions and will be bound by an obligation to maintain its confidentiality. We have also established procedures to deal with any breach of personal data security that we suspect may occur, and we will notify you and any relevant regulatory authority of that breach if we are required to do so. We also review our security procedures periodically to consider appropriate new technology and updated methods. Only properly authorized persons who need access to personal information to perform their work will be able to see or use this information. However, despite our reasonable efforts, no security measure exists. Perfect or impenetrable.

Our platform (website, application for smart devices, customer portal and dashboard) may include links to third-party websites, additional electronic components and other applications, and therefore clicking on these links or allowing them to be activated will allow third parties to collect data about you or share it with Other parties: We do not have any control over third-party applications or websites, and we do not bear responsibility for their privacy statements. Therefore, when you leave our application or website, we recommend that you review every privacy policy in effect in every application or website that you visit.

We retain your personal data for the period necessary to fulfill the purposes for which we collected the data, including the purposes related to fulfilling any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we see There is a possibility that litigation may be initiated regarding the existing relationship with you. In determining the appropriate length of time to store any personal data, we take into account the amount, nature and sensitivity of the personal data, the possibility of harm arising from unauthorized use of your personal data or harm resulting from its disclosure, the purposes for which your personal data is processed, Rather, whether we can achieve these purposes in other ways or not, and the legal, regulatory, tax, accounting, or other requirements that are applicable in this regard. If it is no longer necessary to save your personal data, we will then delete it (as for details of the periods for storing personal data applicable to various topics, these periods are stated in our storage policy, which is a policy you can request from us by contacting us in this regard).

We may ask you for certain information to help us identify you and ensure your right to access personal data (or exercise any other of your rights), as this is considered a security measure to ensure that your personal data is not disclosed to anyone who does not have the right to access or obtain it. . We may also contact you to request more information related to your request to quickly respond to a matter from our side.

At Kitchen Plus, we try to respond to all your legitimate requests within one month, but it may take us more than a month if the request received from you is a complex request or if you have issued a number of requests, in which case we will notify you of the matter but We will continue to follow up with you.

    You have the right to:

  • Requesting access to your personal data is a request generally known as a request to access data. Through this request, you can obtain a copy of your personal data, and even verify that we have processed it legally.
  • Request to correct the personal data we hold about you: This is a request through which you can correct any data we hold about you, especially if it is incomplete or inaccurate, but we will then need to ensure the accuracy of the new data you provide to us.
  • Request the erasure of your personal data The right to omit: This request allows you to request the deletion or removal of personal data if there are no justifiable reasons for continuing to process it. You also have the right to ask us to delete or remove your personal data if you have successfully exercised your right to object to its processing (please see below), if we process your information in a manner inconsistent with the provisions of law or if it is necessary to We must erase your personal data to comply with local law. However, please keep in mind that we may be unable to respond to your request to erase data for certain legal reasons, which we will notify you of (if applicable) when you make your request.
  • Objection to the process of processing your personal data: This is if we do so based on a legitimate interest (the interest of others), and if there is a matter related to your situation and this matter makes you object to the processing on the grounds that you feel that it has affected your personal rights and freedom. You also have the right to object if we process your personal data for direct marketing reasons. However, in some cases, we are required to clarify our obligation - according to legal or legislative grounds - to process your information, and that this obligation obliges or cancels your aforementioned rights and freedoms.
  • Request to restrict the processing of your personal data: This request enables you to ask us to stop (temporarily) processing your personal data, in the following cases:
  • If you want us to prove the accuracy of the data;
  • Or if our use of the data is contrary to the provisions of the law, but you do not want us to erase the data;
  • If you object to our use of your data and we wish to verify that we have legitimate grounds for using it.
  • Requesting the transfer of your personal data to you or to a third party: We will provide you, or a third party you have chosen, with your personal data in an organized form, in a commonly used manner, and in a manner through which the data can be accessed automatically. Please note that this right applies to automated information for which you have provided initial consent. We may use this information for the purpose of performing a contract with you.
  • Withdrawing consent at any time, which is the consent that we rely on for the purpose of processing data, but this procedure will not affect the legality of any processing that took place before withdrawing the aforementioned consent. If you withdraw your consent, we may be unable to provide certain products or services to you, and we will inform you of this matter. When you withdraw your consent.
  • You are not obligated to pay any fee for entering your personal data (or for exercising any other right), except that if your request is unfounded or is an unjustified repetitive request or an excessive request, we may (in lieu of those fees ) By refusing to comply with your request, depending on the circumstances.

If If you request that we erase your data, we will usually erase it if the data is no longer known or publicly available or we no longer need to use it.